Shipping Policy

All shipments are packaged, processed and dispatched from Springbank Distillers Ltd in Campbeltown. As this is classed as a rural area it can add a little extra transit time. This will also cause a delay in the tracking information being updated initially.

Although we do ship to many countries worldwide there are also many that we are not able to send to. The list of countries we can ship to has also been affected by the UK leaving the European Union. We will not honour any orders to countries that we do not ship to and our website is programmed not to accept inappropriate shipping addresses.

Eligible countries: Australia, Austria, Belgium, Denmark, Finland, Germany, Guernsey, Hong Kong, Iceland, Israel, Ireland, Isle of Man, Japan, Jersey, Latvia, Luxembourg, Malta, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Switzerland, South Africa, Taiwan and the United Kingdom.

This is generally governed by restrictions on the shipping of alcohol products to residential addresses in each country. It is reviewed regularly and updated on our websites accordingly.

All products sold on our website are subject to UK taxes, if we are sending to an address within the United Kingdom prices are subject to Value Added Tax (VAT). Any shipment outside of the UK will not be subject to VAT however you may be liable for local taxes and duties upon your orders’ arrival in your country. It is the responsibility of each customer to be aware of their local import regulations prior to placing an order on our website.

We will not deliver orders to any of the Cadenhead shops, nor are we able to arrange any combined shipping for online orders or with purchases from any of the Cadenhead shops.