Lifetime membership.

Eligible countries: Australia, Austria, Belgium, Denmark, Finland, Germany, Guernsey, Hong Kong, Iceland, Israel, Ireland, Isle of Man, Japan, Jersey, Latvia, Luxembourg, Malta, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Switzerland, South Africa, Taiwan and the United Kingdom.

Update: We can now ship to Jersey, Isle of Man and Guernsey.

This is generally governed by restrictions on the shipping of alcohol products to residential addresses in each country. It is reviewed regularly and updated on our websites accordingly.

We will not honour any orders to countries that we do not ship to. Also, we will not deliver to any of our Cadenhead’s shops (do not enter a Cadenhead’s shop as your “shipping address”) nor can online orders be combined with shop purchases. For full details on our delivery policies please visit our dedicated. Shipping Info page.

Regrettably, since the UK has left the EU, we are now unable to ship alcohol to many countries we previously could. Other countries have strict laws on the importation of alcohol which prohibit us from shipping to members based there.

Those members may order from us ONLY if they are able to ship to an alternative address where alcohol may be sent.

We continue to review this and will implement alternative options where possible. This situation is out of our control and therefore we cannot offer membership refunds based on shipping destinations.

When your order is packed and ready to dispatch you will be notified by email. Tracking information will also be forwarded to you by the nominated shipping company. Please note that as we are based in Campbeltown delivery may take a little longer than expected.

In your welcome pack you should receive a membership card. You should use this when claiming discounts in store. It is at the shop assistants discretion to award the discounts and they may ask for further information to verify your membership such as your registered home or email address.

From the distillery shop, Cadenhead’s Campbeltown and Cadenhead’s Edinburgh and Cadenhead’s London. Discounts are not currently available online.

A 10% discount is currently available on the following Core Range Products (SB10, SB12, SB15, SB18, LR Peated and HB10) as well as on selected branded merchandise available only in the Distillery Shop.

There are no discounts on Kilkerran products or other distillery limited releases.

Due to the liquor licensing laws in your country, we are unable to ship alcohol directly to Canada. We have a longstanding partnership with Kensington Wine Market in Calgary who enable us to offer society bottles to you there and will conduct society bottle ballots on our behalf.

In order to give you access to these benefits in Canada we will share your details with KWM so they can notify you of all the information and provide instructions when necessary.

We will continue to keep you up to date with the Society newsletters, advance notice of upcoming releases, Society bottle ballots and other events or distillery announcements. However, please note that all bottle ballot information applicable to Canada members will be sent directly from KWM nearer the time. The bottles take a little longer to reach Canada and will not be available at the same time as the distillery ballot so please be patient and await more details.
Please DO NOT enter distillery ballots as we will not be able to ship to you in Canada from here.

Although we endeavour to produce enough bottles to satisfy the demand from members for each bottling, this is not always possible. For more limited society bottle releases we assure you will be given an equal chance of being successful as any member in other parts of the world.

Shipping of bottles may be arranged with the KWM Team within ALBERTA ONLY. It is not possible for them to ship to other provinces.
Bottles may be collected from the store or may be shipped to other provinces by courier at your own arrangement.

For any general enquiries please email us at [email protected]
Enquiries relating to Canada bottle ballots or collections, please contact: [email protected]

Our society members receive advance notice of any new distillery releases prior to us announcing to the public. Being a member does not give access to other distillery limited editions. We hope this window of opportunity gives our members a better chance of sourcing bottles from retailers but demand is increasingly far greater than the stock available and we apologise that you may not be successful.

A map is available on our website showing all UK retailers and distributor details for our importers around the world: http://springbank.scot/distributors/.

1. We aim to release two society exclusive bottlings annually.
2. All society bottlings will be allocated via ballot to ensure the fairest process possible
3. All society members will be informed about new releases prior to the launch date, please ensure you carefully read all instructions included.

Annually at our Campbeltown Malts festival we conduct a society only tasting free of charge. We continue to develop our society experience and will keep you updated via email with any other society tastings in the future.

You will receive information about all pending new releases, upcoming events and general updates giving you all the latest distillery news.

1. Please double check your spam folder in case they have been automatically sent in there.
2. If you can find an old email from us please ensure that you are subscribed to our content and that your correct email address is registered to our online portal.
3. If the problem persists please contact [email protected].

Please contact [email protected] and someone will assist you. It is important you have access to the society portal to access important society information and your benefits.

To avoid disappointment, we recommend that tours are booked in advance to guarantee your place. Tours are available to book in advance online. Groups of 12+ should email [email protected] to book.

1. Please email [email protected] directly and a member of the team will be happy to verify your membership and book your free standard tour of Springbank. 
2. Free tours are available only to named society members and are not transferable to other people.

We kindly ask for payment at the time of booking.

Yes, to amend your booking please email [email protected] and one of our team will be happy to assist you.

We offer refunds on tours cancelled at least 48 hours prior to the tour time. After this time, no refunds will be granted. To cancel, contact us by emailing [email protected]

Springbank Distillery, Well Close, Campbeltown, PA28 6ET.

Yes, we have a car park on site which visitors are welcome to use. Entry can be made via the lane from Longrow or Glebe Street.

We recommend guests arrive 10 minutes before their tour or tasting begins.

Visitors taking part in any of our tours or Cadenhead Warehouse Tasting should report to the Springbank Distillery Shop and check in with a member of the team. Your guide will meet you here to begin your tour or tasting.

If you arrive at our Springbank Distillery Shop up to 10 minutes after the tour start time, we will do our best to catch you up with your tour group. If you arrive more than 10 minutes after the tour start time, unfortunately you will not be able to join the group and the cost of your tour will not be refunded. Where possible, we will do our best to fit you onto the next available tour.

There is no requirement for guests to bring their confirmation email as we will have a record of your booking. We will ask for a name on arrival to confirm your booking.

Under 18’s are welcome on our Springbank and Kilkerran Tours and can join free of charge as long as they are accompanied by a responsible adult. If you plan to bring along children, please add a note of this at the time of booking.

No under 18’s will be permitted on our Taste It, Cadenhead’s Warehouse Tasting, Wee Toon Walking & Warehouse Tour or Barley to Bottle Experience.

Guests are permitted to take photographs throughout both distilleries with the exception of our Bottling Hall. Your guide will make you aware of this during the tour.